1.  Structural & Finish Warranty

  • Structural Warranty: 3 years from date of delivery for defects in materials or workmanship; valid only for the original customer  .
  • Paint/Finish Warranty: 1 year for peeling, flaking, or performance defects ().
  • Exclusions: Damage from misuse, accidents, improper installation, racing use, environmental exposure, chemical exposure, modifications, or road hazards  .

Warranty Claim Process:

1. Contact info@wheelsbyjvtech.co.uk with photos and details.

2. Await return authorisation.

3. Ship wheels back in original packaging at your cost, unless a manufacturing defect is confirmed.

4. After inspection, Wheels by JV Tech will repair or replace damaged wheels at our discretion; customer handles return shipping unless the defect is manufacturer-related.

2. Returns (Shipping Damage Only)

  • Custom wheels are non-returnable except when damaged in transit.
  • Visible damage on delivery? Refuse the shipment and immediately notify us with photos. 
  • Hidden damage? Report within 7 days of receipt.
  • Approved return shipments require return authorisation. Return shipping is paid by the customer unless damage is confirmed to be our fault. 

3. Shipping Policy

  • Methods & Lead Times:
  • Sea Freight: approximately 4–5 weeks
  • Air Freight (Express): shorter times, extra cost.
  • Risk & Responsibility:  Title and risk transfer to you when the wheels are handed to the carrier. You are also responsible for any import duties, taxes (such as VAT), and customs fees upon delivery.
  • Inspection at Delivery: Inspect packaging for visible damage. If damage is present, refuse delivery and report it promptly.

4. Customer Responsibilities

  • Confirm fitment details before paying (size, offset, bolt pattern, finish). We cannot be held liable for incorrect orders once payment has been received.
  • Have wheels installed by qualified professionals - incorrect installation may void warranty.

5. Final Notes & Contact Information

This policy applies to all customers and all wheel purchases.

Wheels by JV Tech

Registered Office: 8 Davidson House, 168 Queensway, Hemel Hempstead, HP2 5FX, England

Email: info@wheelsbyjvtech.com

Phone: +44 7787 432541